Pakeup Legal

Legal document

Support

Pakeup is a camera-alarm app that wakes you with a pet photo mission. For App Store, purchase, or in-app questions, use the contact options below.

Effective: 2026-10-22 Last updated: 2026-10-22 Version: 1.5

1. Contact

Email: hengtong.li@foxmail.com

When you write in, include your iOS version, Pakeup version, and a short description of the issue. Do not send photos of identity documents or other unnecessary personal data unless we ask for proportionate verification.

We aim to reply to good-faith support requests, but no fixed response time is guaranteed.

2. Alarms and AlarmKit

  • Pakeup schedules system alarms through Apple AlarmKit so the alarm fires even if the app is not running.
  • If an alarm did not fire, check: alarm permission is granted in iOS settings, the alarm is switched on, the device is not powered off, and the app has not been force-quit by you or the system.
  • AlarmKit alarms are managed by iOS. Pakeup cannot guarantee alarms will sound when the device is powered off or the system has terminated the app.

3. Camera and pet recognition

  • Pakeup uses the camera only during an alarm mission to capture a pet photo.
  • If camera permission was denied, go to iOS Settings → scroll to Pakeup → enable Camera. Denying camera permission does not block alarm scheduling, but the photo mission cannot be completed.
  • Pet recognition runs entirely on your device using Apple Vision framework for cats and dogs. Recognition may fail in low light, when the pet is partially hidden, at unusual angles, or when no pet is in the frame.

4. Pakeup Pro and purchases

  • Pakeup Pro offers monthly and yearly auto-renewable subscriptions and a one-time lifetime purchase, all processed by Apple. Eligible users may see a 7-day yearly trial. App Store Offer Codes sent for the sharing activity do not renew automatically.
  • Monthly and yearly subscriptions renew automatically unless canceled. Manage or cancel them in Pakeup or in iOS Settings → Apple Account → Subscriptions. The lifetime purchase does not renew.
  • To restore a lifetime purchase or active subscription on a new device, open Pakeup Settings and tap Restore Purchases, or use the restore option on the upgrade screen.
  • Refunds and billing follow Apple App Store rules. Visit reportaproblem.apple.com for refund requests.

5. Photos, data, and deletion

  • Pakeup does not request photo library read permission and cannot browse your Photos app.
  • Stickers and alarm records are stored locally on your device. Optional iCloud Backup copies selected records and final images to your private iCloud database; it is not two-way sync or automatic restore.
  • To delete local records, use the in-app controls in Settings or the Calendar page. Uninstalling Pakeup removes local data but does not delete an existing iCloud backup.
  • Optional Pet Den uses your Apple iCloud account to share a den name and selected stickers with people you invite. It is separate from iCloud Backup.
  • To stop sharing, use Pet Den controls in the app to change what you show, end a neighbor relationship, block someone, or delete your den. Uninstalling the app does not by itself remove content already shared through Apple iCloud.

6. Legal documents

Privacy Policy, Terms of Use, Legal Notice, Privacy Choices, and the Regional Privacy Notice are published on this website in multiple languages from the Documents page.

Provider: Hengtong Li (李恒通). App bundle ID: com.pakeup.app.